ProMotion Massage Therapy Ltd
Last updated: December 2025
At ProMotion Massage Therapy Ltd, we take your privacy seriously. We are committed to protecting your personal information and being open about how we collect, use and store your data. This policy explains what information we gather, why we need it and how we keep it safe, in line with the UK General Data Protection Regulation (UK GDPR).
Who We Are
ProMotion Massage Therapy Ltd is the organisation responsible for your personal data. If you have any questions about how we handle your information, you can contact us by email at promotionmassagetherapy@gmail.com or bookings@promotionmassgetherapy.co.uk
What Information We Collect
When you book or attend a treatment, we will need you to complete a pre-massage consultation form in order to collect personal details such as your name, contact information and appointment history. To provide safe and effective massage therapy, we may also ask for relevant health information, medical background, injury details and lifestyle factors. This helps us assess suitability for treatment and tailor your session properly. Any health information we collect is considered “special category data,” and we only gather it with your explicit consent.
How We Use Your Information
Your information is used to provide the services you book with us, manage appointments, contact you about sessions, maintain treatment records and ensure that your therapy is safe and appropriate. Treatment notes may be used to track progress or tailor future sessions. We may also use your information to respond to enquiries or improve our services. We do not sell or share your information for marketing purposes.
Legal Bases for Using Your Data
Under UK GDPR, we rely on several lawful bases to process your information. These include consent (mainly for health information), the requirement to fulfil a booking contract, legal obligations such as maintaining treatment records, and legitimate interests such as managing appointments and running the business effectively.
How Long We Keep Your Information
We retain treatment and health records for seven years from your last appointment, as required by insurers and industry standards. Other personal information is kept only for as long as necessary for the purpose it was collected.
Sharing Your Information
Your information may be shared with secure booking platforms to process appointments. We may also share data if required by insurers, professional bodies, other professionals (such as supporting referrals to GPs, Private Health Clinics, Chiropractors, etc) or legal authorities. We never share your information for marketing or unrelated purposes.
Your Rights
You have the right to access the personal information we hold about you, request corrections, ask for your data to be deleted (where appropriate), withdraw consent, object to certain types of processing or request a portable copy of your data. If you wish to exercise any of these rights, please contact us at promotionmassagetherapy@gmail.com or bookings@promotionmassagetherapy.co.uk
Website Cookies
If our website uses cookies to improve your experience or analyse website traffic, you will be informed and given the choice to accept or decline. You can change your cookie settings at any time through your browser.
How We Protect Your Information
We use secure, password-protected systems and encrypted booking platforms to keep your personal data safe. Health and treatment notes are stored securely, and access is restricted only to authorised individuals.
Concerns or Complaints
If you have concerns about how your information is handled, we encourage you to contact us first so we can help resolve the issue.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in how we operate or in legal requirements. Any updates will be posted on this page with a revised “Last updated” date.